Frequently Asked Questions
Frequently Asked Questions
Our Craft
Why do you stitch by hand?
Hand stitching is the only sewing technique that prevents a bag from ever unravelling. By removing sewing machines from the process entirely, we can offer you something no machine-made bag can — a lifetime guarantee. It's a slower, more painstaking process, and that's exactly the point.
Why do you use suede lining instead of fabric?
Suede is tear-resistant, far more durable than fabric, and ages beautifully alongside the leather exterior. It's the right material for a bag built to last a lifetime — not just a season.
What leather do you use?
We use full grain cowhide leather — the highest quality grade of leather available. It's the outermost layer of the hide, the strongest and most durable part, and it develops a rich patina over time that makes each piece feel increasingly personal.
Where are your bags made?
Every bag is handmade in Johannesburg, South Africa. Always has been, always will be.
Orders & Delivery
How long does delivery take?
Once payment is confirmed, your order is dispatched within 5–10 working days. Our pieces are handmade and hand stitched — not pulled off a shelf. From dispatch, our door-to-door courier (Bobgo) takes 1–4 working days depending on your location within South Africa.
Do you ship internationally?
Yes. We ship worldwide including the USA and Europe. International orders typically arrive within 6–10 business days via Aramex. Shipping rates are displayed at checkout.
Can I track my order?
Yes. You'll receive a tracking number as soon as your order is dispatched.
Payments
How safe is online payment?
We use PayFast — one of South Africa's most trusted payment processors. Your card details are never stored on our system.
Why does the currency change at checkout?
We display prices in USD/EUR for international customers, but all payments are processed in South African Rand (ZAR). Your bank converts automatically at the current exchange rate. No hidden fees from us.
Returns & Guarantee
What is your lifetime guarantee?
Every leather bag we make is guaranteed for life against manufacturing defects. If a fitting breaks, a seam fails, or something goes wrong with the construction — we'll fix it. That's our promise, and we stand by it.
What if I don't like my order?
You have 7 days from receipt to return your bag in unused, original condition. Once it passes our quality inspection, we'll issue a refund minus a 5% handling fee. Please log into your customer portal to initiate a return, or contact us directly.
What if my item arrives damaged?
Contact us immediately. If something arrives damaged or defective, we'll replace it at no cost to you.
Do you offer exchanges?
Yes. Log into your customer portal with your order number and let us know what you'd like to exchange for.
Customisation
Can I customise my bag?
Yes. We offer laser engraving of initials and, for corporate and wholesale orders, company logo engraving. Get in touch with your request and we'll make it happen.
Can I choose my own colour?
All our bags are available across our full colour range — Black, Tan, Chocolate, Hazelnut, Olive, Neutral and more depending on the style. Select your colour at checkout or contact us if you need something specific.
After-Sales Support
Do you offer post-purchase support?
Always. We pride ourselves on the quality of every piece we make. If anything goes wrong — a fitting, a stitch, anything at all — reach out to us at info@swish-swank.com and we'll sort it out.
How do I care for my leather bag?
Full grain leather needs a little TLC to last a lifetime. Visit our Caring for Your Leather guide for everything you need to know — or pick up a tin of our Hide Food Leather Conditioner to keep your bag in perfect condition.