Frequently Asked Questions (FAQ)

WHY DO YOU STITCH BY HAND?

Taking sewing machines out of the equation and stitching by hand, enables us to offer you a lifetime guarantee. Although our hand sewn technique is a very lengthy process, it's the only sewing technique that will keep your bag from ever unravelling.

WHY DO YOU USE SUEDE INSTEAD OF FABRIC LINING?

Suede is a far more superior product than fabric as it is tear resistant and helps us to create the most durable product on the market that is certified for life.

HOW LONG DOES DELIVERY TAKE?

Once payment has gone through, your order will be dispatched within 5-10 working days as our items are not only hand crafted, but hand stitched. From there, our door-to-door courier services (The Courier Guy) will take 1-4 working days, depending on your location.

HOW SAFE IS THE ONLINE PAYMENT?

Lucky for you, we use PayFast, which is one of the safest payment processing companies in South Africa. Your payment details are recorded on their confidential system.

WHAT IF I DON’T LIKE THE BAG?

Ah, now that’s a pity! You have 7 days to return the bag to us, once it passed quality inspection with us, you will get refunded - a 10% handling fee will come into effect.

DOES THE BAG(S) NEED MAINTENANCE?

In order for it to last a lifetime, it absolutely needs some TLC. See our CARING FOR YOUR LEATHER page for more on this.

DO YOU OFFER POST-PURCHASE SUPPORT?

Oh but of course! We pride ourselves in the quality of our range. Should something unfortunate happen, such as a fitting that broke with years of wear and tear, we would gladly fix it up for you.

CAN I CUSTOMIZE THE BAG?

Of course. Feel free to pop us an email with your requests!