Refund policy
Please note that we work with leather which is a natural product and as such, it is prone to general wear and tear is it ages. Leather will age and get character with time and your item will not stay scratch and mark free forever & that is the beauty of leather.
To log a return, please login to your customer profile:
https://shopify.com/16154993/account
Returns & Exchanges
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Special exceptions to exchanges:
- Any item that is returned more than 7 days after delivery due to a manufacturing defect*
We do offer lifetime maintenance services on our hand stitched collection and a 6 month-warranty on our machine stitched collection and shoes.
Please note that our satin nightwear is non-refundable and not exchangeable once it has been worn.
Store Credit and Refunds
Where a return is eligible, we offer store credit for future purchases. Refunds will only be considered for defective items that cannot be exchanged or repaired. This applies to manufacturing defects, provided the item is within its guarantee period.
Store credit will only be considered if the returned item is unused and unworn, and returned within 7 days of receiving the product.
You are responsible to return the product to us unless it is defective.
To return your product, you should courier your product to: SWISH AND SWANK PTY LTD, Unit no. 3, 26 Halkyn Road, Selcourt, Springs, Gauteng, 1567
Once your return is received and inspected, we will notify you by email whether your return has been approved.
If a refund is approved, a 95% refund will be processed. The remaining 5% is retained to cover administrative and payment processing costs. Please note that courier fees are non-refundable.
Returns of customised or engraved items are not permitted. This includes any bag that has been engraved with initials or otherwise personalised.
For cancelled orders that have not yet been manufactured or dispatched, a 5% cancellation fee will be deducted from the refund amount.
If you have not received your refund, please check your bank account and allow additional processing time from your bank. If the refund still does not appear, please contact us.
Exchanges
We only replace items if they are defective or damaged. We do not exchange bags that are engraved with your initials or bags that are customised in any way, be it in size or colour. If you need to exchange it please login to your customer profile:
https://shopify.com/16154993/account or contact us. Please send your item to: SWISH AND SWANK PTY LTD, Unit no. 3, 26 Halkyn Road, Selcourt, Springs, Gauteng, 1567
Maintenance Program - Hand Stitched Only
The stitching on our hand-stitched bags are guaranteed for life. In the rare case of a broken stitch, we will collect your bag, repair & return free of charge.
If any of the following needs repair or maintenance: fittings, lining, torn or damaged leather, you will be required to send the item back to us at your own expense and we will repair and return the bag free of charge.
The Standard Warranty Period
For all machine-stitched products and shoes are six months from the date of purchase.
Shipping
To return your product, you should courier your product to: SWISH AND SWANK PTY LTD, Unit no. 3, 26 Halkyn Road, Selcourt, Springs, Gauteng, 1567
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.